Refund policy
All Sales Are Final
All purchases made through Keon-Jō are considered final sale.
We do not accept returns, exchanges, or offer refunds for change of mind, incorrect orders, or buyer preference except where required by applicable consumer protection laws.
Statutory Consumer Rights (EU / UK Customers)
If you are purchasing from the European Union or the United Kingdom, you may be entitled to a 14-day statutory cooling-off period for online purchases, as required by local consumer law.
Where this right applies:
- You may request a return within 14 days of receiving your order
- The item must be unused, uninstalled, and returned in its original condition and packaging
- You must notify us in writing before returning the item
This statutory right cannot be waived and applies only where legally required.
Return Shipping Costs
Where a return is permitted by law:
- The customer is responsible for all return shipping costs
- This includes packaging, shipping, insurance, customs duties, and any import/export fees
- Keon-Jō does not provide prepaid return labels
This is legally allowed in the EU/UK as long as it is clearly disclosed, which this policy does.
We strongly recommend using:
- Fully insured shipping
- Trackable courier services
Keon-Jō is not responsible for items lost or damaged during return transit.
Condition of Returned Items
Returned items must:
- Be unused and uninstalled
- Be returned in original packaging
- Show no signs of wear, damage, or modification
If a returned item is received in a condition that does not meet these requirements, we reserve the right to:
- Refuse the return, or
- Deduct an appropriate amount from any refund where legally permitted
Refund Processing
Where a refund is legally required and approved:
- Refunds will be issued to the original payment method
- Original shipping fees, duties, and taxes are non-refundable
- Refunds are processed within 14 days of receiving the returned item, as required by law
Non-Returnable Items
The following are non-returnable, except where required by law:
- Items damaged due to improper installation or handling
- Items returned without prior written authorization
- Items returned after the statutory return period
- Limited-run or collectible items purchased outside regions where statutory returns apply
Damaged or Faulty Items
If your item arrives damaged or defective:
- You must notify us within 7 days of delivery
- Supporting photos and documentation will be required
Where a defect is confirmed, we will offer a remedy in accordance with applicable consumer law, which may include repair, replacement, or refund.
International Orders & Customs
For international orders:
- Customs duties, taxes, and import fees are non-refundable
- Any return shipping across borders is the responsibility of the customer where legally allowed
Contact
For all return-related inquiries, please contact:
contact@keon-jo.com
Returns sent without prior written approval may not be accepted.