PRIVACY POLICY
LAST UPDATED · MAY 2026Keon-Jō (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this policy.
Information We Collect
We collect only the information necessary to operate our business and deliver our products and services. This may include:
- Personal identification information (name, email address, phone number).
- Billing and shipping information.
- Payment details (processed securely by third-party payment providers — we do not store full payment information).
- Order history and customer communications.
- Technical information such as IP address, browser type, and device information.
- Marketing preferences and newsletter subscriptions (where consent is given).
How We Use Your Information
We use your information to:
- Process and fulfill orders, including made-to-order pieces such as the Monaco Spec Aero Chair where we provide periodic production updates by email.
- Communicate with you regarding your purchase or inquiry.
- Provide customer support.
- Improve our website and services.
- Send marketing communications, where consent has been provided.
- Comply with legal, regulatory, and accounting obligations.
We do not sell your personal data.
Legal Basis for Processing (EU / UK Customers)
Where applicable under GDPR and UK GDPR, we process personal data based on:
- Performance of a contract (e.g. fulfilling your order).
- Legal obligations (e.g. tax or accounting requirements).
- Legitimate business interests (e.g. improving our services).
- Your consent (e.g. marketing communications).
You may withdraw consent at any time where processing is based on consent.
Sharing Your Information
We may share your information with trusted third parties only where necessary, including:
- Payment processors.
- Shipping and logistics providers (e.g. DHL Express).
- Website hosting and analytics providers.
- Legal, accounting, or regulatory authorities where required.
All third parties are required to handle your data securely and in accordance with applicable laws.
International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. Where required, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill orders and provide services.
- Meet legal and regulatory obligations (tax and accounting records typically up to 7 years).
- Resolve disputes and enforce our policies.
When data is no longer required, it is securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to or restrict certain processing activities.
- Request data portability.
- Withdraw consent where applicable.
To exercise your rights, please contact us at contact@keon-jo.com.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Ensure website functionality.
- Analyze website performance.
- Improve user experience.
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality. See our Cookie Policy for full details.
Do Not Track
We currently do not respond to browser-level Do Not Track signals, as there is no industry standard for compliance. You may control tracking through cookie settings in your browser.
Marketing Communications
If you subscribe to our newsletter or marketing communications:
- You may unsubscribe at any time using the link provided in our emails.
- We will only send marketing communications where consent has been given or where permitted by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. While no system is completely secure, we take reasonable steps to safeguard your information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact
For privacy-related inquiries or requests, please contact: